Refund policy

We want you to love every bag and shed. If something is not right, contact us within 30 days of delivery and we will help with a replacement, exchange or refund where applicable.

• Unopened products in resaleable condition
• Items damaged in transit (please send photos within 48 hours)
• Incorrect items sent by us
• Products that are faulty or not of satisfactory quality

For hygiene reasons we cannot accept returns of opened food items unless they are faulty or we sent the wrong product.

1. Email b2c@popcornshed.com with your order number and reason for return
2. Our team will confirm next steps and, if needed, provide a returns address
3. Pack items securely to prevent damage in transit
4. Once received and inspected, refunds are processed within 5–10 business days

Approved refunds are returned to the original payment method used at checkout. Delivery charges are refunded only when the entire order is returned due to our error or a faulty product.

See our Help Centre or contact form.