Help Centre

Orders, delivery, bundles, returns and account questions — answered in plain English.

Last updated: 2 August 2026

Frequently asked questions

How long does UK delivery take?

Standard UK delivery usually arrives within 2–4 working days after dispatch. Orders placed before 2 pm on weekdays are typically packed the same day. You will receive tracking by email once your parcel leaves our shed.

When is delivery free?

Enjoy free UK delivery when you order within 3 hours. Complete checkout before the offer ends to qualify. Promotional free-delivery items are marked on product pages.

How do bundle offers work?

Add any 6 Gourmet Popcorn Sheds and pay for 5, or add any 14 Snack Packs and pay for 12. Both offers can apply in the same order — discounts are applied automatically, no code required.

Are your products suitable for vegans or gluten-free diets?

Many flavours are vegetarian, vegan or gluten free. Check the product description and allergen panel on each item. If you need advice before ordering, contact our team.

How do I track my order?

After dispatch you will receive an email with a tracking link from our courier partner. If you have not received tracking within 3 working days of ordering, email us at b2c@popcornshed.com.

Your account

You can shop as a guest — an account is not required. If you create an account in the future, you will be able to view past orders, save addresses and manage marketing preferences.

  • Reset password links are sent securely by email
  • We never store full payment card details on this website
  • Checkout and payment are completed on our secure partner page

Delivery & returns

Full details are in our dedicated policies:

Recipes & inspiration

From movie-night boards to gift hampers, we share serving ideas and seasonal offers by email. Subscribe in the footer for 15% off your first order, or browse bestsellers on the homepage.

Still need help? Contact our team